Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

During peak seasons, holidays, promotions, or high order volume periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery time for most orders is:

  • United States: 3–8 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping times may vary depending on:

  • Product availability

  • Carrier delays

  • Weather conditions

  • Remote delivery areas

  • Customs processing

  • Seasonal demand

Shipping Carriers

We may ship orders using carriers such as:

  • UPS

  • FedEx

  • USPS

  • DHL

  • Other regional freight or delivery providers

Carrier selection may vary depending on product size, weight, and destination.

Oversized & Heavy Items

Certain products, including large van accessories, steel components, or oversized equipment, may require freight shipping.

Freight shipments may:

  • Require additional handling time

  • Require a delivery appointment

  • Require a signature upon delivery

Customers are responsible for ensuring the shipping address is accessible for large deliveries.

Shipping Delays

MODXVAN is not responsible for shipping delays caused by:

  • Weather

  • Customs inspections

  • Carrier disruptions

  • Incorrect shipping information

  • Labor shortages

  • Natural disasters

  • Events beyond our reasonable control

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

MODXVAN is not responsible for lost shipments, delays, or additional fees caused by incorrect or incomplete addresses.

If an order is returned due to an incorrect address, the customer may be responsible for reshipping fees.

Damaged Deliveries

Please inspect your package immediately upon delivery.

If your order arrives damaged, missing parts, or with visible shipping damage, please contact us within 48 hours of delivery at:

support@modxvan.com

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • Photos of the shipping label

Failure to report shipping damage within 48 hours may affect claim eligibility.

Lost Packages

If tracking shows delivered but the package cannot be located, customers should first contact the shipping carrier directly.

If additional assistance is needed, please contact our support team.

MODXVAN is not responsible for stolen packages after confirmed delivery.

International Shipping

International shipping availability may vary depending on destination and product type.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Other country-specific import charges

MODXVAN is not responsible for customs delays or import restrictions.

Contact Information

For shipping-related questions, please contact:

MODXVAN
support@modxvan.com