Terms of service

Terms of Service

OVERVIEW

Welcome to MODXVAN. Throughout the site, the terms “we”, “us” and “our” refer to MODXVAN. MODXVAN operates this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose.

A breach or violation of any Terms may result in immediate termination of your access to our Services.

SECTION 2 - PRODUCTS & FITMENT DISCLAIMER

We make every effort to display product descriptions, specifications, compatibility information, dimensions, and images as accurately as possible.

However, customers are solely responsible for verifying vehicle compatibility before purchasing.

Compatibility may vary depending on:

  • Vehicle trim level

  • Production year

  • Wheelbase

  • Roof configuration

  • Aftermarket modifications

  • Regional specifications

If you are unsure whether a product fits your vehicle, please contact us before placing an order.

Product appearance and color may vary slightly depending on screen settings and manufacturing updates.

We reserve the right to modify or discontinue products at any time without notice.

SECTION 3 - INSTALLATION DISCLAIMER

Professional installation is strongly recommended for all products sold by MODXVAN.

MODXVAN is not responsible for:

  • Improper installation

  • Installation errors

  • Vehicle damage

  • Property damage

  • Personal injury

  • Misuse of products

  • Modification of products

  • Failure to follow installation instructions

Products that have been installed, welded, drilled, modified, painted, or altered are not eligible for return unless approved under warranty review.

SECTION 4 - ORDERS

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability

  • Pricing errors

  • Suspected fraud

  • Shipping restrictions

Once an order has been processed or shipped, cancellation requests may not be possible.

Customers are responsible for providing accurate billing and shipping information.

SECTION 5 - PRICING & PAYMENTS

Prices are subject to change without notice.

All prices displayed on the website are in USD unless otherwise stated.

Shipping fees, taxes, duties, customs fees, and import charges are not included unless explicitly stated.

Customers are responsible for any applicable taxes or import duties required by their country or region.

SECTION 6 - SHIPPING & DELIVERY

Shipping and delivery times are estimates only and are not guaranteed.

MODXVAN is not responsible for delays caused by:

  • Shipping carriers

  • Weather

  • Customs inspections

  • Supply chain disruptions

  • Labor shortages

  • Force majeure events

Risk of loss and title for purchased items pass to the customer upon delivery to the carrier.

Customers must inspect all shipments upon delivery.

Any freight damage, missing parts, or delivery issues must be reported within 48 hours of delivery with supporting photos.

SECTION 7 - RETURNS & REFUNDS

All returns are governed by our Return & Refund Policy.

To initiate a return request, customers must contact:

support@modxvan.com

Return address information will be provided after the return request has been reviewed and approved.

MODXVAN reserves the right to reject unauthorized returns.

SECTION 8 - WARRANTY DISCLAIMER

Except where expressly stated, all products are provided “as is” and “as available”.

MODXVAN disclaims all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Durability

  • Non-infringement

We do not guarantee uninterrupted or error-free operation of the website or products.

SECTION 9 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, MODXVAN shall not be liable for any:

  • Indirect damages

  • Consequential damages

  • Incidental damages

  • Loss of profits

  • Vehicle downtime

  • Installation costs

  • Labor charges

  • Towing expenses

  • Rental vehicle costs

  • Loss of use

  • Personal injury

  • Property damage

arising from the use or misuse of any products or services purchased from MODXVAN.

Our total liability shall never exceed the amount paid for the product purchased.

SECTION 10 - PRODUCT USE

Certain products sold by MODXVAN may be intended for commercial, utility, or off-road use only.

Customers are responsible for ensuring compliance with all local laws, regulations, and vehicle safety requirements before installation or use.

SECTION 11 - INTELLECTUAL PROPERTY

All content on this website, including:

  • Logos

  • Product images

  • Graphics

  • Text

  • Videos

  • Designs

  • Branding

is the property of MODXVAN and may not be copied, reproduced, or used without written permission.

SECTION 12 - THIRD-PARTY SERVICES

Our website may include links or integrations with third-party services.

We are not responsible for the content, policies, or actions of third-party providers.

Use of third-party services is at your own risk.

SECTION 13 - PROHIBITED USES

You may not use the website:

  • For unlawful purposes

  • To violate regulations or laws

  • To infringe intellectual property rights

  • To distribute malware or malicious code

  • To scrape or copy website data

  • To interfere with website security

  • To engage in fraudulent activity

We reserve the right to terminate access for violations of these Terms.

SECTION 14 - CHARGEBACKS & DISPUTES

By placing an order, you agree to contact MODXVAN directly to resolve any issue before initiating a chargeback or payment dispute with your bank or payment provider.

Unauthorized or fraudulent chargeback activity may result in refusal of future service.

SECTION 15 - FORCE MAJEURE

MODXVAN shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • War

  • Customs delays

  • Government actions

  • Carrier disruptions

  • Labor shortages

  • Supply chain interruptions

SECTION 16 - TERMINATION

We reserve the right to terminate or suspend access to our Services at any time without notice for violations of these Terms.

SECTION 17 - GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of the United States and the State in which MODXVAN operates.

Any disputes arising under these Terms shall be resolved exclusively in the applicable courts of that jurisdiction.

SECTION 18 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website following updates constitutes acceptance of those changes.

SECTION 19 - CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

MODXVAN
Portland, Oregon, United States
support@modxvan.com